Strategic Customer Success & Projects Lead

• Ensure that new specifications are project managed and raised correctly on the computer system.
• Seek out new business opportunities from existing designated accounts and increase sales revenue and profitability.
• Attend meetings, whether in the UK or abroad, with customers and obtain full customer project briefs and provide accurate quotations.
• Proactively manage and progress quotations from point of enquiry through to a win / lose outcome.
• Provide technical feedback to customers as required regarding our products.
• Manage internal meetings ensuring they are documented so that key personnel at Amcor are aware of what is required on projects.
• Submit a monthly feedback report to the Commercial Operations Manager.
• Monitor stocks and payment and ensure agreed terms are adhered to, and to liaise closely with the Finance Department in order to minimise credit exposure risk.
• Provide information as requested relating to all areas of the business in terms of forecasts and turnover.
• Identify opportunities for the development of standard or bespoke products and services that meet both the existing and future aspirations of the customer base.
• Liaise with the Planning & Distribution department so as to ensure that customer orders are processed smoothly and accurately, and that accurate delivery dates are acknowledged in a timely fashion.

Requirements

• GCSE Maths and English, Grade A -C/4-9 (or equivalent)
• Previous experience of working in a customer service role
• Capable of working under pressure, remaining calm and in control with the ability to meet tight deadlines.
• Competent in the use of the Microsoft Office suite of applications.
• The ability to communicate effectively and in a professional and positive manner, verbally and in writing, at all levels within the company, and with customers.
• Is able to work effectively as part of a team to achieve required objectives.
• The ability to manage a project.
• Demonstrable competence of managing customer accounts

ATS Optimization Keywords
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Hard Skills

• project management
• customer account management
• quotation management
• technical feedback
• stock monitoring
• financial liaison
• product development

Soft Skills

• communication
• teamwork
• ability to work under pressure
• time management
• professionalism

Certifications & Qualifications

• GCSE Maths and English, Grade A -C/4-9 (or equivalent)