Strategic CSM: Scale Revenue & Retention

Harvey is seeking a Scaled Customer Success Manager to own renewals and expansions across a high-volume portfolio. You will lead value reviews and enablement sessions to demonstrate ROI, monitor health metrics, and protect revenue.

You will collaborate with Sales, Product, and Legal Engineering to drive roadmap influence and cross-functional alignment. You will join a fast-moving team at a company redefining AI-enabled professional services, with a focus on delivering scalable value and lasting