Strategic CSM Leader for Large Law Firms Drive Retention

A leading SaaS solutions provider in the United Kingdom seeks a Principal Customer Success Manager to oversee a portfolio of strategic law firms. This role focuses on maximizing client value from subscriptions and ensuring satisfaction. Responsibilities include managing key stakeholder interactions, developing personalized plans, and driving retention initiatives. Ideal candidates will have over 10 years of experience in managing enterprise-level clients within a SaaS environment and strong relationship management skills. The position offers flexible working arrangements and a collaborative culture.