Strategic CSM - Growth & Retention for B2B SaaS

A global cybersecurity firm is seeking a Customer Success Manager to transform customer experiences and drive engagement through strategic account management. You will own the success plans for mid-market and SMB customers while collaborating across teams to maximize product adoption and retention. The ideal candidate has 4+ years of experience in Customer Success within a B2B SaaS environment, excellent stakeholder management skills, and a passion for technology and cybersecurity. This role offers flexible working hours and a commitment to diversity and inclusion.