Strategic Complaints & Compliance Lead

A legal services firm in Birmingham seeks a Complaints & Compliance Manager responsible for managing complaints with a focus on client relationships and regulatory compliance. The role involves overseeing the complaints process and mentoring junior team members. Ideal candidates should have proven experience in complaints handling, strong communication skills, and a thorough understanding of regulatory requirements for effective resolution. The position offers a competitive salary of £45,000+ depending on experience and genuine career progression.