Strategic Client Coverage Senior Associate

Strategic Client Coverage Senior Associate

London Management services Experienced

We currently have an opening within our Client and Market Development Team

The Strategic Client Coverage Senior Associate will be responsible for coordinating client engagement and ensuring an exceptional client experience for a designated portfolio of strategic clients, prospects, and other key accounts, primarily across North America (USA and Canada). This role involves direct interaction with clients and requires a proactive, strategic thinker capable of collaborating across business units and senior leadership to drive client strategy, deepen relationships, and deliver value-added insights and initiatives.

As a client-facing position, it demands strong relationship-building skills, commercial awareness, and the ability to work across internal teams to enhance client strategy, engagement, and growth. The Senior Associate will lead and coordinate engagement for strategic clients and prospects, tailoring their approach based on client priorities and opportunities. They will act as the central point of contact for executing client strategy across business units, ensuring effective communication and timely responses to client enquiries. Responsibilities include creating and maintaining stewardship reports, action trackers, dashboard insights, and enquiry trackers to guarantee visibility and accountability across teams. The role also involves monitoring progress against strategic objectives, sharing relevant data and insights to align with client goals, and collaborating with marketing to deliver customised content and campaigns.

The Senior Associate will partner with Product Heads and Business Unit Leaders to ensure consistent and high-quality engagement across the organisation. They will also optimise internal coordination tools, such as Teams channels, SharePoint, meetings, and CRM systems, to deliver a unified client experience. Success stories and client wins will be tracked and shared across the business to encourage best practices and identify cross-selling opportunities. Additionally, the role includes maintaining and evolving marketing and territorial playbooks, ensuring contact data and market insights remain current and actionable. Mapping client offices and regional contacts using Excel or other tools will support targeted engagement strategies.

Relationship-building is a key aspect of the role, requiring the Senior Associate to establish and maintain strong connections with client stakeholders at various levels. They will represent Miller at client meetings, industry events, and strategic forums, actively promoting the Miller brand and values to enhance the organisation's reputation in the market. Furthermore, the Senior Associate must fully adhere to Miller's policies, procedures, and systems, ensuring compliance with legal, financial crime-related legislation, and regulatory requirements. They will also need to comply with external rules and standards relevant to their role, including Lloyd's byelaws and FCA regulations.

Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.

Strategic Client Coverage Senior Associate

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