Strategic AI-Driven Enterprise CSM Leader

A leading SaaS company in the UK seeks an experienced Customer Success leader to manage global accounts and drive AI transformation. The ideal candidate will have over 10 years of experience in Customer Success and a proven track record in managing complex, high-ARR accounts. Responsibilities include leading a team, implementing governance frameworks, and collaborating cross-functionally to ensure client success. This is a full-time role requiring 3 days a week in the London office.