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Strategic Accounts CSM - Grow & Delight Enterprise Clients

Posted 1 hour 2 minutes ago by WebHosting

Permanent

Full Time

Other

England, United Kingdom

Job Description

Rackspace Technology is seeking a Customer Success Manager - Strategic Accounts to own the relationship with a dedicated portfolio of customers. You will drive strategic partnerships through proactive, personable interactions and manage pre- and post-sales services.

You will leverage ITIL best practices, coordinate across departments, and develop multi-year plans (6 months, 1 year, 2 years) to improve service delivery, retention and growth.

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