STR Controller - (Region North , Maternity Leave)

STR Controller - (Region North, Maternity Leave)

Job Overview

This role is based in Castleford, West Bromwich, or Newton Aycliffe, United Kingdom, and is a full-time position posted yesterday. The position is a 12-month maternity cover with job requisition id JR-. The main responsibility is to be the regional point of contact for short-term rental customers, suppliers, and key stakeholders. You will own the short-term rental enquiry process from start to finish, ensuring maximum customer satisfaction and meeting key performance indicators.

What We Offer

• Serve as the main regional contact for Linde MH UK's short-term rental customers and sales team.
• Develop trusted partnerships with short-term rental customers.
• Handle all enquiries and leads effectively to maximize order conversion and customer satisfaction.
• Source, plan, and administer short-term hire enquiries according to established processes.
• Collaborate with sales, workshops, asset team, and transport to meet customer expectations and business requirements.
• Organize and administer off hires, terminate agreements, conduct off hire inspections, and ensure timely equipment collection.
• Monitor and process supplier and customer invoice queries within rental control.
• Ensure all administrative tasks are current and accurate.
• Handle customer complaints or dissatisfaction following the agreed process.

Responsibilities and Qualifications

The ideal candidate will:

• Be committed to delivering excellent customer service.
• Possess commercial acumen and be able to work independently.
• Be a team player with strong relationship management skills.
• Be self-motivated, flexible, and dedicated to personal development.
• Be honest, reliable, and approachable.
• Have strong administrative, planning, organizational, and prioritization skills.
• Be an excellent communicator, adaptable, and capable of handling unexpected situations.
• Be IT literate, with a good working knowledge of SAP K1SS, Microsoft Word, and Excel preferred.
• Be numerate, literate, and able to make clear, analytical decisions.
• Follow company policies and procedures in a structured manner.
• Have the drive and determination to meet financial and operational targets.
• Be willing to learn about material handling equipment and applications.

Note: Management may assign additional duties as needed, consistent with the role and salary.