Storytelling Manager

Your mission

We're a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK. We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and provide mental health tools and resources for anyone struggling.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

Our supporters are a huge part of CALM. Whether they're running a marathon, shouting about our services, or featuring in an awareness campaign, they make what we do possible. And that's why we need an experienced Storytelling Manager, so we can share their stories and get more people than ever united against suicide.

We're looking for an experienced Storytelling Manager to champion our supporters and service users across the org by recruiting, telling and managing their stories.

What you'll be doing

• Ethical recruitment
• Trauma-informed interviewing
• Management of stories using our Digital Asset Management System
• Champion storytellers across the CALM team - identifying compelling narratives for varying purposes and elevating CALM's communications through relevant, impactful, and responsibly told lived-experience stories.

Your profile

Essential

• Excellent organisational skills, with the ability to proactively manage multiple storytelling projects concurrently.
• Excellent written and verbal communication:
• Strong attention to detail and communications skills
• Experience of writing engaging copy in line with a brand tone of voice
• Experience of communicating sensitive and complex information to a range of audiences
• Ability to adapt stories to a range of audiences and channels
• A solid understanding of storytelling practice, including trauma-informed interviewing techniques and adherence to ethical guidelines
• 4+ years experience interviewing and producing case study stories in a charity or media organisation
• A collaborative team player who can work across a range of teams to understand project needs and support on finding solutions.

Desirable

• An understanding of the charity, mental health or suicide prevention sector and the key issues for communication with stakeholders, supporters and the broader public.

Any appointment will be subject to appropriate safeguarding checks, which may include verification of identity and the right to work in the UK, satisfactory references, and a Disclosure and Barring Service (DBS) check at the appropriate level. All individuals are required to undertake safeguarding training and to understand their responsibility to recognise, respond to, record, and report safeguarding concerns.

Why us?

Reports to: Services Content and Communications Lead

Contract: Full-time, 12 month fixed term contract with potential to extend

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tuesday & Friday), 9.30am - 5.30pm.

Salary: £40,000 - £45,000 per annum

Closing date: 20 February 2026
First round interviews: Week commencing 2 March 2026
Second round interviews: Week commencing 9 March 2026

A work environment that values creativity, personal growth and collaboration.

Right to work in the UK

To apply, you'll already have the right to work in the UK, as we are not able to provide visa sponsorship for this role.