Store Supervisor

Responsibilities

• Support the store management in meeting or exceeding store sales targets
• Work with the Store Manager and Assistant Manager to achieve brand standard in customer service and selling, product presentation and merchandising

Position in the Organisation

• Reports directly to: Store manager
• In his absence, replaces: Store Manager or Assistant Store Manager

Result Fields Result Field 1: Support the Store Manager and Assistant Manager in meeting or exceeding store sales targets

• Assist the management team by effectively leading the staff to achieve the financial, customer service and merchandising standards through effective product, people and service planning.
• Act as a keyholder, and share in the opening and closing responsibilities of the store.

Result Field 2: To work with the store management to achieve brand standard in customer service and selling, product presentation and merchandising Key Tasks

• Lead by example in effectively building and maintaining customer relationships.
• Lead by example in the execution of operational procedures, tasks and processes.
• Ensure all cash handling is accurate, while facilitating a superior checkout experience.
• Support and offer guidance to staff within the store, focused on the delivery of the required standards of (visual) merchandising, presentation and promotional activity.
• Recognize product flow opportunities and partner with management and Associates on process improvements.
• Manage back of house operations and share in the cleaning duties of the store where required.
• Partner with management to ensure that all visual and merchandising directives, promotions and markdowns are completed within a timely manner.

Authority

According to limits of authority.

Communication

Internal: The contacts that are required to perform the described position, a.o. employees from the Retail department and relevant subsidiaries

External: The contacts that are required to perform the described position, a.o. suppliers

Job Requirements Knowledge and Experience

• Two years of experience, working in a retail environment.
• Must have or be pursuing a High School diploma or GED.
• Able to effectively communicate in English (both written and verbal).
• Able to perform basic math functions.
• Excellent skills needed in communication (written & oral), teamwork, flexibility, pro-activeness, stress resistance.
• Able to accomplish multiple tasks in a fast-paced environment.
• Ability to communicate effectively and appropriately with customers and store personnel, maneuver around sales floor, stockroom and store office; lift and carry 40 lbs/18.14 kilograms.
• Open availability and flexibility to work nights, weekends, store openings and store closings according to the needs of the business.