Store Manager, Tommy Hilfiger Wembley Outlet

STORE MANAGER, TOMMY HILFIGER - WEMBLEY OUTLET

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we strive to hire individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.

Responsibilities

• Partner with the store management team to build on business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identify opportunities and collaborate with others to grow the business or improve performance.
• Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
• Ensure "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are executed; continually review standards to ensure clear and consistent execution.
• Communicate regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
• Analyze store level reports and create action plans to improve results.
• Communicate with staff daily on individual sales goals and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
• Manage manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
• Provide training and coaching for employees (daily, weekly and monthly) and ensure it is appropriately documented.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Make commitments and decisions on available information even under stressful and changing conditions.
• Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
• Create energy and excitement around shared goals and values.

About You

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Previous retail operations, budgeting, planning and sales experience.
• Previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognize and celebrate the contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioral change.
• Adapt fast and work with pace.
• Energetic and inspire trust, showing a clear presence on the shop floor.

What We Offer

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

About PVH: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job related factors such as skill, ability, educational background, work quality, experience and potential.

DIVERSITY & EQUAL OPPORTUNITY: We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.