Store Manager (Liverpool)

Overview

ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our 'less is more' approach, understated yet elevated, blending minimal, high-quality products with a store environment that's anything but average. We're challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side.

Following the hugely successful launch of our flagship store in Liverpool ONE, we are looking for a Store Manager to join our Retail Team. Reporting to our Head of Retail Operations you'll be responsible for overseeing the daily operations of the store, driving an exceptional customer experience, leading a high performing team and achieving financial and operational targets. You will play a vital role in driving sales and engaging customers with our products.

If you're passionate about fashion, love delivering exceptional customer experiences, and want to be part of a brand that's redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.

Responsibilities

• Oversee the daily operations of the store, including team schedules, inventory control, and customer service.
• Drive sales performance and achieve store targets through effective merchandising and promotional strategies.
• Lead, motivate, and develop a high-performing team, ensuring a positive working environment.
• Ensure exceptional customer service levels are maintained at all times, addressing customer queries and complaints promptly.
• Maintain store standards, including visual merchandising, cleanliness, and efficient stock management.
• Monitor and analyse sales performance and customer feedback to identify opportunities for improvement.
• Conduct regular staff meetings and training sessions to promote a strong customer service ethos.
• Collaborate with the Head Office to implement company policies and procedures, ensuring compliance.
• Foster a culture of teamwork and open communication within the store team.
• Any other ad hoc duties as required

Essential Experience and Skills

• Proven experience as a Store Manager or similar role in the retail industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Passion for the fashion industry and understanding of current trends in athleisure wear.
• Availability to work flexible hours, including weekends and holidays.

Benefits

• We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024
• 32 Days Holiday (including Bank Holidays) + your Birthday off
• Holidays increasing up to 36 days with service
• Option to buy / sell holidays
• Generous staff discount & uniform allowance
• Annual and quarterly bonus schemes based on company performance
• Private Healthcare including Dental & Optical Plans after probation
• Health Cash Plan from day one
• Life assurance paying 5x annual salary from day one
• Discounted marketplace with money off/cash back from 100's of places
• Employee Assistance Programme
• Cycle to Work Scheme
• Tech Scheme

ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.