Store manager Harrow

Team Leadership and Development

• Coaching, Inspiring & Motivating: Provide ongoing coaching and mentorship to the sales team, cultivating a positive and motivating work environment.
• Sales Training & Performance Management: Conduct regular sales training sessions, assess performance, and implement development plans for your team members.

Sales and Performance

• Sales Goals Setting: Set ambitious yet achievable sales, occupancy, and revenue targets for the store.
• Achieving Sales Targets: Develop and execute strategies to consistently meet and exceed these targets.

Operational Excellence

• Inventory Control: Maintain optimal inventory levels, ensuring efficient restocking and minimising stockouts.
• Customer Service: Cultivate a customer centric culture and resolve customer issues promptly and effectively.
• CRM & Sales Funnel Strategy: Utilise the CRM system effectively to track leads and manage the sales pipeline.
• Store Administration: Oversee general store administration, including stock audits, store maintenance, and ensuring a clean and organised environment.

Key duties will include (Continued)

Communication & Reporting

• Reporting to Senior Management: Provide regular updates on store KPIs and propose strategies for improvement.
• Collaboration with Marketing: Work closely with the marketing team to develop and implement effective local marketing initiatives.

Customer Satisfaction

• High Levels of Customer Satisfaction: Strive for exceptional customer satisfaction, as reflected in Net Promoter Scores and Mystery Shopping results.

Your Skill Set

Essential Requirements:

• Proven Experience: Demonstrable experience managing and coaching a sales team in a consultative sales environment (not retail).
• Telesales Advantage: Prior telesales experience is highly beneficial.
• Detail oriented: Meticulous attention to detail, ensuring accuracy in all aspects of store operations.
• Prioritization and Multitasking: Ability to manage multiple tasks simultaneously and prioritise effectively in a fast paced environment.
• Adaptable Communication: Seamlessly transition between telesales and face to face customer interactions, adapting communication style as needed.
• Excellent Communication Skills: Strong verbal and written communication abilities to interact effectively with customers, team members, and senior management.
• Positive Attitude: Enthusiastic, upbeat, and able to motivate and inspire the team.
• Local Residence: Must live within a 30 minute commute of the store.
• Previous experience in consultative sales and/or telesales is mandatory.

This refined skill set emphasises the specific requirements of this Store Manager position, particularly the need for experience in consultative sales and the ability to bridge the gap between telesales and in person interactions.

Benefits

• Base salary up to £42k OTE £53k
• 33 days annual leave (inclusive of Bank Holidays)
• Birthday day off
• Perkbox employee perk platform
• Medicash health plan
• Monthly performance bonuses and commissions
• Champion of the year bonuses
• Team night outs
• Pension 3% contributions
• Christmas and New Year's shutdown (taken from holiday entitlement)
• Career development
• Cycle to work scheme
• Advanced paternity pay