Store Manager F/M - London Harrods

The Role: Store Manager F/M - Harrods London

Stone Island continues its exciting retail journey with a key presence in Harrods, London. We are currently looking for a Store Manager to lead our boutique at Harrods, embodying the brand's identity and driving both business performance and client experience to excellence.

Overview

Stone Island is a decidedly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture everyday. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

Your Impact The Day-To-Day

• Foster authentic, attentive, and enduring relationships with clients by collecting meaningful insights and proactively engaging in one-to-one clienteling activities, with a particular focus on VIC clients.
• Drive business performance by achieving individual and team sales targets, maximizing opportunities through cross selling, and implementing strategies to increase store traffic and profitability.
• Ensure the highest level of client experience by supervising the sales process and guaranteeing that the Stone Island Client Promise is consistently understood, embodied, and executed.
• Maintain strong awareness of the local market, competitors, and relevant events, sharing insights with Corporate to support business development.
• Handle sensitive customer situations and complaints with professionalism, ensuring alignment with company standards and safeguarding brand reputation.
• Recruit, develop and retain optimum talent, fostering a high performing team aligned with Stone Island values and attitudes.
• Lead, motivate and coach the team through continuous feedback, training and development, ensuring they remain engaged, informed and aligned with corporate policies.
• Plan and manage staff scheduling inline with business needs, ensuring optimal store coverage and efficiency.
• Demonstrate deep product knowledge, effectively communicating the uniqueness of collections, fabrics, and product features to both clients and team members.
• Uphold impeccable visual merchandising standards and ensure the store environment reflects brand excellence, including product presentation, cleanliness, and team grooming.
• Oversee store operations, ensuring the security of products and materials, while managing administrative and accounting responsibilities with accuracy and diligence.

Qualifications Key Qualifications

• 5-7 years of experience in fashion retail or hospitality, including managerial roles within mono or multi brand environments, ideally in luxury or contemporary retail.
• Strong understanding of current fashion trends and the competitive landscape.
• Proven ability to drive business performance, achieving both personal and team sales objectives.
• Demonstrated experience in team leadership, recruitment and development, with strong interpersonal and coaching skills.
• Excellent client service and relationship management capabilities, with a strong sense of clienteling and community building.
• High level of visual merchandising knowledge and sensitivity to brand image and presentation.
• Strong brand ambassadorship, consistently embodying Stone Island's identity, values and culture.
• Highly reliable, adaptable and autonomous, with a flexible and solution oriented mindset.
• Strong connection to the local community and well developed PR skills.
• Fluent in English; additional language skills considered a plus.
• Digitally proficient, with solid knowledge of MS Office, clienteling tools, and payment systems, and openness to new technologies.

Our Shared Values

At Stone Island we're not led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE SOLIDARITY ENGINEERING MINDSET MATERIAL OBSESSION

If you're ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neuro divergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

England, United Kingdom of Great Britain and Northern Ireland