Store Manager Casetify Permanent contract London, GB Store Management Store Systems retail

We are helping our client, a tech-case company find their next Store Manager for their permanent space in Selfridges, London. this is a full-time, 40 hours a week role.

Our client:

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. They are industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

They are looking for an entrepreneurial, creative, and passionate Store Manager wh will hit the ground running with their permanent space in Selfridges. This person will thrive in a fast paced environment and represent the brand on the front line, and be responsible for delivering the best in-store experience for customers.

Job Description

Provide leadership and supervision to the store team, setting performance expectations and fostering a positive work culture.

Develop and execute strategies to drive sales growth, increase profitability, and achieve store targets.

Monitor and analyze sales performance, identify trends, and implement effective sales strategies and promotional activities.

Create and maintain a customer-centric environment, ensuring exceptional customer service standards are met.

Address customer inquiries, concerns, and complaints in a prompt and professional manner.

Train, and develop store staff, provide ongoing coaching and performance feedback.

Manage and optimize store inventory, including ordering, receiving, stock replenishment, and conducting regular stock counts.

Ensure visual merchandising and store displays are appealing, on-brand, and aligned with company guidelines.

Implement and enforce store policies and procedures, including cash handling, loss prevention, and safety protocols.

Monitor and control store expenses, labor costs, and other operational budgets.

Conduct regular staff meetings, communicate updates, and ensure effective communication channels within the store.

Report to retail operations team with sharing valuable customer data and recommendations.

Manage staff scheduling to ensure appropriate coverage during peak business hours and optimize labor costs.

Stay updated on industry trends, competitor activities, and customer preferences.

Maintain a clean, organized, and safe store environment, adhering to health and safety regulations.

Requirements

Proven experience in retail management, with at least 5+ years of experience in retail and 3 years in a store management role.

Flexibility to shift duty.

Strong leadership skills, with the ability to inspire and motivate a diverse team.

Excellent interpersonal and communication skills, with the ability to build relationships with customers, staff, and stakeholders.

Strong business acumen and a solid understanding of retail operations, sales techniques, and customer service principles.

Demonstrated ability to drive sales growth and meet store targets.

Proficiency in analyzing sales data and reports to identify trends, opportunities, and areas for improvement.

Experience in managing inventory, including ordering, stock management, and loss prevention strategies.

Knowledge of visual merchandising principles and the ability to create appealing store displays.

Proficiency in using point-of-sale (POS) systems and other retail software.

Strong organizational and multitasking skills, with attention to detail.

Ability to make effective decisions, problem-solve, and prioritize tasks in a fast-paced environment.