Store Manager- Canada Upper Mall

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As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Please note, this job requires the completion of an assessment that will be emailed upon application submission.

Our Store Managers excel when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team to achieve their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Expand your network and attract top talent into Pandora through seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience to ensure timely implementation of visual merchandising directives, operational efficiency, and ongoing talent development.
• Perform all other duties as assigned.

To succeed as a Pandora Store Manager, you should have:

• 3-5 years of experience as a Store Manager in a high-performance retail environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, showing genuine care.
• The ability to charm and connect with people at all organizational levels.
• Sharp business acumen and analytical skills to deliver positive results.
• Talent in recruiting, retaining, and developing exceptional teams, with experience in succession planning and internal mobility.
• Proficiency in Microsoft Office 365 and retail point of sale systems.
• Minimum age of 18 and ability to provide proof of identity and work eligibility.
• Flexibility to work nights, weekends, and holidays, with physical ability to stand for long periods and lift 50+ pounds.
• A results-driven mindset with a comprehensive compensation package, including base salary, bonuses, and RRSP programs.
• Extensive benefits such as medical, dental, vision, disability, life insurance, and employee discounts.
• Commitment to growth through learning and development programs, feedback, LinkedIn Learning, tuition reimbursement, and more.
• A comprehensive PTO package including vacation, personal days, sick leave, birthdays, holidays, and paid time off.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Our jewelry is sold in over 100 countries through more than 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. We craft jewelry at LEED-certified facilities in Thailand, using recycled silver and gold. Our goal is to be carbon neutral by 2025, and we are committed to reducing emissions across our value chain. Pandora is listed on Nasdaq Copenhagen and reported DKK 23.4 billion in revenue in 2021.

Pandora's recruitment process is transparent and equitable, aiming to remove biases and ensure fair opportunities for all applicants. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York and Baltimore, more than 80 in our Logistics Center in Maryland, 100 in field roles, and over 3,900 in owned and operated stores. The USA is Pandora's largest market, with over 1,400 points of sale, including more than 420 concept stores, over 300 of which are company-owned.