Store Manager

About the Role

This role leads the overall performance of the store, ensuring operational excellence, commercial success and exceptional customer experiences. Working closely with the UK General Manager and Virgin Active club teams on a shared site, the postholder leads, develops and inspires the store team while maintaining the highest standards of food safety, compliance and brand delivery. The position is 45 hours per week.

Key Responsibilities

• Lead the day-to-day operation of the store, ensuring exceptional customer service, operational excellence and full compliance with KAUAI brand standards.
• Take ownership of the store's commercial performance, managing sales, labour, stock, waste and controllable costs to deliver profitable results.
• Recruit, coach and develop a high performing team, creating a positive, inclusive culture that encourages accountability, collaboration and continuous improvement.
• Manage rotas, payroll, recruitment and workforce planning to ensure the store is resourced effectively while controlling labour costs.
• Champion the highest standards of food safety, hygiene and allergen compliance, ensuring all legal and company procedures are consistently followed.
• Oversee stock ordering, inventory management, supplier relationships and waste controls to maximise efficiency and profitability.
• Ensure the store is presented to the highest standards, creating a welcoming environment for customers and maintaining KAUAI brand standards at all times.
• Monitor store performance, customer feedback and operational metrics, identifying opportunities to improve service, efficiency and commercial performance.
• Work collaboratively with Virgin Active management to deliver a seamless experience for members and customers across the shared site.
• Lead by example, maintaining a visible presence in store and supporting operational shifts whenever required.

Required Experience & Qualifications

• Previous experience managing a food service, hospitality or retail operation.
• Proven experience leading, developing and motivating high performing teams.
• Strong commercial awareness with experience managing budgets, labour, stock control, waste and profitability.
• Food Safety Level 3 and Food Allergy & Intolerance Training.
• Excellent knowledge of food safety, hygiene and allergen compliance.
• Strong organisational, planning and problem solving skills with the ability to manage competing priorities.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues and stakeholders.
• Confident using operational systems and performance data to drive decision making and continuous improvement.
• Flexible approach to working hours, including evenings, weekends and bank holidays.

Workplace

• Shared site with Virgin Active club teams.

Salary

£15-£16.50 GBP

Benefits & Perks

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation & impact
• 30 days annual leave
• Pension fund
• 50% discount on Kauai meals while on duty
• Complimentary Virgin Active membership for yourself