Store Manager

Are you an experienced hospitality leader ready to take ownership of a fast paced, people focused business?

Since 2016, The Steamhouse has built its reputation on incredible bagels, specialty coffee, and doughnuts - delivering memorable experiences every damn day. We're now looking for a passionate and driven Store Manager to lead our team, grow the business, and maintain the exceptional standards our customers know and love.

About the Role

As a Store Manager, you'll take full ownership of the store's day to day operations, financial performance, customer experience, and team development.

This Store Manager role requires a confident leader who can inspire teams, drive performance, and create a positive culture while ensuring operational excellence across all areas of the business. The ideal Store Manager leads from the front and thrives in a fast paced hospitality environment.

Why Join Us?

Be part of a growing company with exciting opportunities for progression and development.

Work within a business that values empowerment, collaboration, and strong leadership.

Employee Benefits

• 20% staff discount across all Steamhouse venues
• Complimentary hot drinks during shifts
• Access to Wisdom, our employee wellbeing app
• Ongoing leadership training and development opportunities

Work with high quality ingredients, fresh bakery products, and specialty coffee every day.

Key Responsibilities Leadership & Team Development

• Lead, inspire, and develop a high performing team
• Oversee recruitment, onboarding, and ongoing training
• Foster a positive, safe, and inclusive working environment
• Manage performance and support team development pathways

Daily Operations Management

• Take ownership of the day to day running of the store
• Ensure smooth operations across front of house, coffee, and kitchen
• Maintain exceptional operational and service standards
• Lead by example during busy service periods

Customer Experience

• Deliver exceptional hospitality and customer service standards
• Act as a brand ambassador for The Steamhouse
• Monitor customer feedback and implement improvements where needed

Financial Performance & Accountability

• Drive sales, profitability, and operational efficiency
• Manage labour costs, stock control, and cash handling procedures
• Investigate discrepancies and implement corrective actions
• Analyse sales trends and identify opportunities for growth

Stock, Compliance & Operational Standards

• Manage stock ordering and minimise waste
• Ensure all food safety, hygiene, and health & safety standards are met
• Maintain high standards of cleanliness, presentation, and organisation
• Ensure allergen procedures and company standards are consistently followed

Community & Business Growth

• Build strong relationships within the local community
• Support local marketing and partnership opportunities
• Work closely with senior management on business development initiatives

What We're Looking For

• Previous experience in a hospitality management or Store Manager role
• Strong leadership and people management skills
• Commercial awareness with the ability to drive sales and profitability
• Excellent communication and organisational abilities
• Passion for customer service, food, coffee, and team development
• Ability to thrive in a fast paced operational environment

What Success Looks Like

A successful Store Manager delivers strong financial and operational performance, builds an engaged and high performing team, maintains exceptional customer experiences, and represents The Steamhouse brand with professionalism and consistency.

If you're an ambitious Store Manager looking to grow with an exciting hospitality brand, apply now and help lead The Steamhouse into its next chapter.