Store Manager

Store Manager - New Store Opening
Sloane Street

£75,000 plus package

Ladies Ready to wear & Accessories

About the Opportunity:
An exciting opportunity has arisen to be part of a prestigious new store opening within the luxury fashion retail space. This role offers the chance to lead a brand-new team, create an exceptional in-store experience from the very beginning, and contribute to the successful launch and ongoing performance of the store.

About the Role:
The Store Manager will play a pivotal role in supporting and leading the store team, ensuring that brand values of optimism, creativity, and sophistication are reflected in all aspects of the store environment. As a role model, the Store Manager will consistently inspire team members through proactive leadership, a passion for service, and a focus on delivering results. The role reports directly to the Retail Manager.

Key Responsibilities:

Client Experience & Sales

• Ensure every team member delivers exceptional client service
• Uphold a high standard of product knowledge, styling, and brand representation across the team
• Drive sales and consistently meet or exceed store KPIs and performance targets

Client Relations & CRM

• Oversee the client database, ensuring regular engagement and relationship-building
• Promote a culture focused on client retention and loyalty

Team Management & Development

• Create a positive, supportive, and high-performance store culture
• Lead recruitment, onboarding, and training of new team members
• Support ongoing development through coaching, feedback, and performance reviews

Operations & Stock Management

• Supervise all stock-related processes including stock takes and back-of-house organisation
• Ensure stock coordinators are well-prepared and aligned with company procedures
• Oversee scheduling and timesheet accuracy

Visual Merchandising & Store Presentation

• Ensure that visual merchandising, window displays, and team presentation align with brand policies and procedures
• Maintain a store environment that reflects the brand's identity and premium positioning

Store Maintenance & Loss Prevention

• Ensure all store maintenance and operational tasks are carried out to the highest standard
• Monitor compliance with loss prevention procedures and policies

Key Requirements:

• Proven experience in a similar leadership role within luxury or premium retail
• Strong people management and team leadership skills
• Exceptional communication and client service abilities
• Commercially minded with a strong focus on performance and results
• Highly organised with strong attention to detail
• Flexible, adaptable, and able to lead through change in a fast-paced environment

What's on Offer:

• A unique opportunity to lead a flagship store from the very beginning
• A dynamic and engaging team culture within a growing global brand
• Competitive salary, benefits, and performance-based incentives
• Ongoing development and career progression opportunities
• Salary £75,000 plus competitive package