Store Manager

Overview

As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

We are part of the EssilorLuxottica family. EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth
• Support your colleagues in store with your strong leadership and management skills
• Great communication and rapport building to translate professional terminology into language understanding to patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
• Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive and enthusiasm
• Support with the instore recruitment process
• Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'.

Responsibilities

• Oversee day-to-day store operations, ensuring high standards of customer service and achievement of sales targets
• Lead, develop and support store team members; promote a positive and productive work environment
• Manage scheduling, inventory management, and financial reporting
• Recruitment support for the store, with guidance from Regional Manager and Store Support Centre
• Ensure training and development of colleagues to meet company standards and customer needs
• Maintain accurate records and ensure compliance with store policies and procedures

Benefits and additional information

• Sales and performance-based bonus
• Targeted incentives
• Private medical cover for you and your family
• Life Assurance - 4 x your basic annual salary
• Free eyewear annually with eligibility from day one of joining us
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts throughout the year for your friends and family
• Employee Assistance Programme offering confidential support and advice on everything from financial support to general wellbeing
• 33 days annual leave - increasing with length of service, plus the option to buy or sell holiday
• Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan)
• Opportunities to join company-wide knowledge sharing and internal networking
• Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work Scheme)