Store Manager

Store Manager - Join the Cash Shop Team!

Are you a dynamic leader with a passion for customer service and a knack for driving business growth? Cash Shop Ltd., a leading provider of retail financial services and quality pre-owned goods, is looking for an exceptional Store Manager to lead one of our high-performing branches.

Since 2004, Cash Shop has been dedicated to helping our customers access cash and valuable goods with transparency, fairness, and a friendly approach. With over 50 years of combined industry experience, our leadership team fosters a culture of trust and excellence. Our vision is clear: "To have the best looking stores, in the best locations, offering the best service at the best prices." If you share our commitment to delivering nothing but the best, this is your opportunity to make a real impact!

About the Role

As a Store Manager, you'll be at the heart of our operations, ensuring your store runs seamlessly and profitably. You'll inspire and empower your team to provide outstanding customer service, drive sales, and uphold our reputation for integrity. This isn't just about managing a store; it's about leading a team to achieve success in a competitive market while making a tangible difference in our customers' lives.

Key Responsibilities

• Strategic Leadership: Develop and implement innovative store strategies to expand our customer base, increase foot traffic, and maximize profitability.
• Sales & Performance Management: Drive sales by effectively training, motivating, mentoring, and providing constructive feedback to your store staff, fostering a high-performance culture.
• Customer Experience Champion: Ensure consistently high levels of customer satisfaction through exceptional service delivery in every interaction.
• Operational Excellence: Oversee all store administration, ensuring strict compliance with company policies and procedures.
• Visual Merchandising & Store Standards: Maintain impeccable store conditions and uphold our high visual merchandising standards to create an inviting environment.
• Market Insights & Innovation: Report on key buying trends and customer needs, analyze profitability, and propose innovative ideas to increase market share.
• Conflict Resolution: Skillfully manage and resolve any issues arising from staff or customer interactions, including complaints and grievances.
• Role Model: Act as a shining example of professional conduct, high performance, and dedication, inspiring your team to excel.
• Adaptive Support: Take on additional store manager duties as needed to support the overall success of the branch and company.

What You'll Bring

• Proven Leadership: Powerful leadership skills and a strong business orientation with a track record of motivating teams.
• Customer-Centric Approach: Excellent customer management skills with a genuine desire to exceed expectations.
• Organized & Efficient: Strong organizational skills with the ability to manage multiple priorities effectively.
• Exceptional Communicator: Outstanding communication and interpersonal skills, fostering positive relationships with both staff and customers.
• Positive & Proactive Personality: A friendly, engaging demeanor with a reliable, trustworthy nature, and a proactive "can-do" approach to all tasks.

Benefits & Perks

We believe in rewarding our team for their hard work and dedication. Subject to successful probation, you'll enjoy a comprehensive benefits package designed to support your well-being and career growth:

• Health & Well-being: Access to Health Shield , offering a range of health and well-being solutions, including Health Cash Plans for money back on services like physiotherapy and glasses.
• Generous Holiday: Start with 28 days of holiday , increasing to a maximum of 33 days with length of service.
• Additional Gifted Leave: Up to 28 extra gifted leave days per year (pro-rata for part-time staff), subject to quarterly performance review and approval.
• Financial Security: Company pension scheme.
• Employee Perks: Exclusive employee discounts.
• Performance Bonuses: Opportunities to earn through our Bonus Scheme, Performance Bonus, and Quarterly Bonus .
• Supportive Leave: Statutory Sick Pay, Statutory Maternity/Paternity Pay, and Bereavement Leave.

Job Details

• Job Type: Full-time, Permanent
• Schedule: 8-hour shifts, 5 days per week (including weekends)
• Salary: Dependent on experience (DOE)

Ready to Lead and Inspire?

If you're ready to take on a challenging and rewarding role where your leadership can truly shine, we want to hear from you! Apply now to become a vital part of the Cash Shop family and help us continue to provide the best service at the best prices.