Store Manager

ABOUT US:

Based in Paris, Longchamp is a large, optimistic and independent family-owned Maison with an international reputation. Joining Longchamp involves contributing to the creation and distribution of fashion and leather products that embody fairness and beauty, born from exceptional craftsmanship. With a presence in more than 25 countries and a network of more than 3,500 employees, Longchamp is now looking for new, free-spirited, creative and committed talent to continue its development in France and abroad in a demanding and caring work environment.

MISSION:

The shop Manager supports the Concession Manager in the daily operations of the shop-in-shop. As a Longchamp ambassador, this role blends responsibility for driving store success with a dedication to exceptional clienteling, cultivating strong client relationships, and effectively managing the team in accordance with company standards to achieve strategic objectives.

Sales:

- Adhere to company guidelines to deliver a seamless, high-quality sales experience that surpasses customer expectations.

- Collaborate with the Concession Manager to implement sales strategies and initiatives designed to achieve defined KPIs (sales targets, conversion rates, average transaction values).

- Analyse and interpret sales data to make informed decisions, driving continuous improvement in store performance.

- Ensure the accuracy of cash registers with meticulous attention to detail.

Clienteling:

- Cultivate strong client relationships by anticipating customer needs and delivering a personalised, memorable shopping experience that reflects Longchamp's values.

- Coordinate day-to-day client services (reservations, repairs, orders), ensuring each customer interaction is handled with professionalism and care.

- Implement proactive clienteling initiatives to foster customer loyalty, establishing Longchamp as a trusted brand.

- Coach team members to prioritise quality client connections, promoting an environment of genuine, long-term relationship building.

Team and Store Management:

- Assist the Concession Manager in overseeing store maintenance and organisation (opening and closing, stockroom management) to ensure all procedures and standards are adhered to.

- Welcome, train, and supervise team members, fostering a customer-centric culture that emphasises excellence in both sales and clienteling.

- Motivate and coach a team of junior team members, guiding them to reach their full potential through tailored training and continuous support.

- Develop team members' skills through structured coaching and mentoring, creating an encouraging environment where growth and learning are prioritized.

- Foster a positive, productive work environment through regular performance assessments, providing junior employees with the tools, support, and motivation needed to advance in their roles and contribute to the team's success.

YOU HAVE:

• Demonstrated dynamic leadership skills, outstanding organisational abilities, and a proactive, solution-oriented mindset, supported by proven experience in similar roles.
• A refined understanding of clienteling, with excellent communication skills and a commitment to delivering high-quality customer experiences that build loyalty and satisfaction.
• Experience supervising, coaching, and training junior team members, with an enthusiasm for helping individuals grow and succeed. Proficiency in digital tools, with a solid command of computer literacy.
• Exemplary organisational skills, a precise approach to work, and the ability to prioritise effectively. The capacity to work independently, exercise proactive judgement, and maintain high attention to detail.
• Experience managing and collaborating with diverse teams of varying profiles.
• Proficiency in Dutch and English.
• A minimum of 4 years of experience in a comparable position.

JOB TYPE:

Full-time (38 hours/week)

Availability on select weekends and public holidays is required

HOW TO APPLY:

At Longchamp, we believe in embracing diversity and fostering an inclusive environment where everyone feels valued and respected. Discrimination has no place here. If you meet the qualifications outlined above and are ready for an exciting and rewarding opportunity, please send your application (resume AND cover letter) and join us in shaping a more inclusive future!