STORE MANAGER - Serravalle Outlet

We are looking for a highly motivated retail professional to manage our Store in Serravalle.

As a Store Manager, you will be responsible for:

• Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business
• Set targets and lead team to achieve sales growth and improvements in level of service
• Propose challenges to the team to motivate them to reach their targets
• Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
• Coach the team to become experts in our product and to deliver ultimate levels of service
• Minimize loss by ensuring all loss prevention procedures are followed
• Ensure provision of a safe working environment to ensure staff and customer wellbeing
• Coordinate all policies and procedures for stock management and deliveries.
• Manage client experience ensuring highest standards are met
• Daily monitored of KPIs and sales results. Track sales performance through weekly and ad-hoc reporting
• Establish a training and development program to support team growth and progression
• Develop relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, What's app)
• Constantly maintain the visuals guidelines and standards of presentation
• Prepare and monitor rolling inventory and annual fiscal inventory
• Report activity with qualitative comments and set action plans if needed
• Work closely with retail management to ensure client needs are met through all critical functional activities
• Analyze CRM information to understand client data and build communication campaigns
• Prepare client lists and help implement clientelling actions
• Perform client insights / analysis and propose specific actions plans to improve performance

Profile

• Experience for more than 5 years as Store Manager. An experience at Serravalle would be ideal
• Leader with the ability to direct, inspire and motivate a team to reach targets
• Experienced in dealing with and resolving employment relations issues
• Client centric and focused on exceptional service standards
• Driven with a strong work ethic and professionalism
• Ability to work with a variety of people in various disciplines
• Must be energetic, self-motivated and organized
• Must have a strong Fashion knowledge
• Results driven (sales, KPI, bonus)
• Fluent in Italian and English. A third language would be appreciated (Russian, Chinese, Korean, Arabic)
• Flexible with working hour