Store Manager - East Sheen

An exciting opportunity has arisen to lead our lovely East Sheen branch.

If you're a commercially minded, customer-focused leader with a passion for sales, we'd love to hear from you!

Duties and responsibilities

• Be highly sales-driven and commercially aware, consistently seeking opportunities to increase revenue and improve store performance.
• Lead a customer-focused team to maximise sales, exceed targets, and deliver outstanding service.
• Be a hands-on leader, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.
• Manage stock effectively, ensuring the right products are available at the right time, and commercially merchandised.
• Use sales data and insights to drive commercial success and optimise store performance.
• Ensure the customer experience is seamless, keeping them at the heart of all store operations.
• Handle customer complaints efficiently and professionally to maintain high service standards.
• Recruit and develop a high-performing team, coaching and training them to excel in sales and service.
• Maintain a positive, can-do mindset, ensuring the store runs smoothly and efficiently, even in challenging situations.
• Ensure all policies, promotions, and procedures are carried out accurately and on time.
• Maintain high visual merchandising standards, working closely with the Visual Merchandising team.

Requirements

• Excellent communication skills, with the ability to build relationships with customers and colleagues across the business.
• 2-4 years of management and sales experience in a customer service-driven role.
• Proven track record of achieving sales targets and driving business performance.
• Strong leadership skills, with the ability to inspire and develop a team.
• A hands-on approach, with the willingness to get involved in all aspects of store life.
• A proactive, solutions-focused mindset, always looking for ways to improve and solve problems.
• Strong organisational and planning abilities to ensure smooth store operations.
• Keen commercial awareness, with the ability to analyse sales trends and respond effectively.
• Experience in stock management, ensuring optimal levels and reducing shrinkage.
• Strong visual merchandising skills, with an eye for creating an engaging store environment.
• IT competency to manage systems and reporting effectively.
• Competitive salary and great benefits.
• Commission on personal sales.
• Excellent staff discount (after qualifying period).
• 28 days holiday per year (inclusive of bank holidays), rising to 33 days after 5 years of service.

487-493 Upper Richmond Road, London, SW14 7PU