Store Manager - Ealing (Full-time)

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Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven store manager to join our team. If you thrive on leading retail operations, inspiring high-performing teams to exceed targets, and providing world-class service, we would love to hear from you!

In the UK, we are proud to have been recognized in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

The store manager is our brand ambassador, responsible for the store's overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, supporting them in creating memorable experiences for our customers.

What to expect from the role

• Support and motivate the in-store team daily to achieve and surpass KPIs, exemplifying exemplary Pandora customer service
• Maintain a strong retail floor presence, educate and influence the store team, and ensure back-of-house activities support commercial success
• Be thoroughly trained in our handcrafted luxury products to become a Pandora product expert. With regional support, develop your team to unlock their full potential and support their succession

The successful candidate

Our store managers are brand ambassadors. The ideal candidate is a capable leader and passionate team player who supports their team in delivering an unforgettable Pandora in-store experience.

Experience with a leading brand and/or desirable consumer products retailing is preferred. If you are a senior supervisor or current assistant manager seeking your next challenge, this could be the opportunity for you. We value candidates who embody our core values of dreaming, daring, caring, and delivering.

Ideal candidates will have:

• Proven experience in driving sales and profitability
• A passion for delivering excellent customer service
• An understanding of Pandora's local and global strategies and the ability to translate this into store, regional, and division KPIs
• Experience using data to identify trends and take action
• Strong communication skills to coach a high-performing team
• Flexibility and adaptability to changing business needs
• A positive attitude and enthusiasm for Pandora's products and values
• A well-presented appearance and a passion for retail

Why work with us?

Our people are key to our success. We offer a competitive rewards package, including:

• Competitive salary
• Monthly bonus of 10% upon achieving sales targets (potentially 20% for stretch targets)
• Annual jewellery uniform allowance
• Access to discounts via our online benefits platform
• Support for health, wellbeing, financial advice, legal aid through 'Retail Trust'
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and have the relevant skills, apply now!

Pandora's recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age.

Please inform us if you require reasonable adjustments during your interview(s)

About Pandora

Pandora is the world's largest jewelry brand, known for accessible luxury jewelry made from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses only recycled silver and gold. Committed to sustainability, Pandora aims to halve greenhouse gas emissions across its value chain by 2030. The company is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.