Store Leader: Drive Customer Experience & Team Success

Permanent, Full Time role (37.5 hours per week)

At Three, our Store Managers lead with energy, purpose, and heart. You create a store environment where people feel welcomed, supported, and inspired - and where our values guide everything we do: Be Brave, Be Customer Focused, Be One Team, Be Kind.

About the Role

As Store Manager, you will be responsible for the overall performance, culture, and daily running of your store. You'll motivate and develop your team, deliver outstanding customer experiences, and ensure your store operates to the highest standards across sales, service, and compliance.

What You'll Do

Be Customer Focused

• Ensure a customer first culture where every interaction feels personal and positive.
• Coach your team to deliver exceptional customer experiences and problem solve.
• Support customers in discovering lifestyle enhancing solutions through engaging conversations.
• Promote self service through the My3 app with a "show, not do" approach.

Be Brave

• Own store KPIs across sales, stock, service, and audit.
• Motivate and coach your team to consistently exceed performance targets.
• Stay informed on product updates, competitor trends, and industry changes.
• Identify improvements in processes, customer experience, or store operations - and take initiative to drive change.

Be One Team

• Build a collaborative, inclusive, and high performing team environment.
• Work closely with colleagues across the business to resolve issues quickly and effectively.
• Support change and guide your team through new ways of working.
• Participate in wider business projects related to people, performance, and customer experience.

Be Kind

• Manage with empathy and fairness, creating a positive atmosphere for customers and colleagues.
• Uphold high store standards including stock presentation, layout, compliance, and cleanliness.
• Ensure adherence to Data Protection and Retail Loss Prevention policies.
• Acknowledge effort, celebrate wins, and recognise contributions across the team.

Skills & Experience

• Strong experience managing a retail team in a fast paced environment.
• Proven success in achieving or exceeding sales and performance targets.
• Excellent communication, coaching, and people management skills.
• Passion for delivering outstanding customer experiences.
• Comfortable with operational responsibilities including stock, audits, admin, and compliance.
• Comfortable supporting through change while maintaining high standards.

What we offer

• Competitive salary and Commission/Reward structure
• 25 days leave each year
• Smartphone with a generous employee plan.
• Benefits contribution paid monthly to use towards healthcare etc
• Employer matching pension scheme of up to 5%
• Life Assurance and Salary Protection Plan from day one
• Access to learning and development tools

There's a lot more to us than meets the eye.
You may think you know us, but we're full of surprises. Intrigued? Join us andBe Phenomenal.
Apply now at:

Three Ireland is proud to be an equal opportunities employer. If you do not 'tick every box' there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply!

We are committed to equal employment and growing a diverse workforce.

We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveller community, and we want our teams to reflect this!

If you require interview reasonable adjustments, please let us know when scheduling your interview, or alternatively please email