Store Experience Manager - Lead Customer Service & Ops

A leading UK retail firm is seeking a Customer Experience Manager for its store in Bishop's Stortford. The role requires strong leadership and customer service skills to enhance the shopper experience. You'll manage both operations and staff performance to ensure customer commitments are met. Ideal candidates should have line management experience in a dynamic environment and a strong focus on KPIs. The position offers a competitive salary and a range of benefits including discounts and bonuses.