Store Experience Leader: Inspire Teams to Wow Customers

A major UK retailer is seeking a Customer Experience Manager to ensure exceptional service and manage store operations in Letchworth. The successful candidate will be responsible for the customer journey from checkout to back of house, lead a team, and ensure performance targets are met. Experience in a high-volume, customer-facing environment is essential, along with strong people management and problem-solving skills. An ability to inspire teams and deliver against KPIs is crucial.