Store Experience Leader: Customer Service & Operations

Sainsbury's Supermarkets Ltd is seeking a Lead Customer Experience Manager in Gillingham. You will lead a team of managers to deliver exceptional in-store experiences, drive trading plans with the leadership team, and assume store accountability in the manager's absence.

You will also oversee checkout operations, petrol stations where applicable, and back-of-house functions. The role requires strong leadership, a track record of managing managers, and a data-driven approach to improving KPIs