Store Director - Harrods

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Maison Valentino is currently seeking a Store Director for our concessions within Harrods, London, one of the most prestigious and strategic locations in our global retail network.
This is a high impact leadership role that requires proven managerial maturity, strong commercial acumen, and a people and client centric mindset.

The Store Director will be responsible for:

• Leading the performance of the concessions, ensuring the achievement of commercial targets and excellence in operational execution.
• Delivering an outstanding client experience, promoting the Valentino Client Journey, and strengthening relationships with both local and international clientele.
• Acting as a Brand Ambassador, representing the values of the Maison and reinforcing the brand's visibility and presence within a highly strategic environment.
• Developing, motivating, and growing the team through structured coaching, regular feedback, and by fostering a collaborative and inclusive workplace culture.
• Analyzing KPIs and activating targeted action plans to drive performance improvements.
• Collaborating closely with corporate teams (Merchandising, Visual, HR, Retail) to ensure consistent implementation of brand and business strategies.
• Overseeing all boutique operations, including administrative processes, stock management, visual merchandising, and compliance with corporate procedures.

We are looking for a professional with:

• At least 5 years of experience in Store Management or similar leadership roles, ideally within the luxury industry.
• A strong understanding of retail business dynamics and key performance indicators.
• Excellent people management, communication, and interpersonal skills.
• A strong client orientation and sensitivity toward delivering a personalized, high end service.
• A proactive mindset, strong organizational skills, reliability, and the ability to operate effectively in fast paced environments.
• A collaborative approach and the ability to influence decision making across corporate functions.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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