Store Assistant Manager - Newry

Role Title:Store Assistant Manager
Location:Newry

Direct Report:Store Manager
Job Type:Full time

Role Purpose and Requirements:

• Create and maintain an atmosphere geared to achieving sales and Brand KPI's
• Empower others to be strategic in their respective roles and be accountable for results.
• Analyse and review goals and develop strategies to improve performance.

Customer Service

• Ensure staff deliver consistent and excellent service.
• Resolve internal and external Customer issues and requests, in an efficient and timely manner.
• Utilise CRM to develop customer loyalty programme for product launches events and appointments in conjunction with the brand's customer program.
• Ensure clear and specific communication when collaborating with others inside and outside of the business.

Manager / Staff Relationship

• Promote an environment where people feel encouraged to express their needs and opinions.
• Recognise and celebrate success.
• Manage time, establish priorities, delegate, and follow up effectively to meet goals and objectives.
• Set an example of excellent timekeeping, punctuality and grooming leading by example.

Development

• Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress where necessary.
• Listen openly to others and respond appropriately with a balance between talking and listening.
• Look for opportunities to develop artist capabilities both in artistry and commercial drivers
• Perform thorough and timely staff reviews in accordance with brand guidelines where necessary.
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity always.

Administration/Operations

• Assist the Store Manager with cash loss prevention procedures and established security policies.
• Prepare, coordinate, and ensure a complete and accurate cycle count and physical inventory as required.
• Follow and implement all corporate visual presentation standards and guidelines.
• Preserve merchandising, display and counter hygiene standards and guidelines at all times.
• Ensure retail partners and BPerfect security policies are understood.
• Adhere to all company and brand policies and procedures.

Role Requirements

• Proven experience of managing a team in a fast-paced retail environment with a criteria of 5 years' experience
• Possess strong people management, development, and leadership skills.
• Strong communication skills to cascade information to teams.
• Passionate about the beauty industry and its trends.
• Can Network in local area and enjoy implementing Brand internal & External Events.

Experience

• Retail sales: 5 years (essential)
• Supervising experience: 2 years (preferred)