Store and Team Planning Assistant FTC

Details of the job

Hermès GB is part of the Hermès International group, headquartered in Paris. Based in London, the subsidiary operates stores in the UK and Ireland, with a presence in key cities including London, Dublin, and Manchester. Today, our teams bring together over 450 employees across our London head office and stores.

Key responsibilities

Scheduling & Staff Coordination

Assist in building weekly staff rotas and schedules, ensuring they align with store traffic, staff well being and business needs.

Support managers with day to day adjustments, including sickness and absence cover.

Help track sickness, absence and HR related store administration.

Log overtime and pay adjustments accurately for the payroll team.

Support the recording and validation of annual leave to help maintain appropriate holiday cover across the Maison.

Close cooperation with the L&D department to support with the training schedule.

Ensure internal procedures are followed and assist in coordinating temporary staff with external agencies as required.

Store & Event Planning

Help coordinate staff resource for in store events, including collaboration with security, cleaning, facilities and VM teams.

Maintain and update a calendar of store activity (events, VM updates, training, visits) to support proactive planning.

Stay aware of key internal and external visit dates to help ensure operations run smoothly.

Assist with people planning for events taking place in the Maison and support the coordination of teams involved.

Data & Reporting Support

Help collect and summarise operational data (footfall trends, seasonal patterns, event impacts) to support resource planning.

Collaborate with Retail Operations, Retail Excellence and store management teams to ensure staffing reflects operational requirements.

Support report preparation and simple analysis for the Senior Sales and Service Manager where needed including temporary works bookings and budgeting.

About you

Experience in an administrative, coordination or scheduling role (retail or hospitality experience advantageous) in luxury retail.

Confident using Microsoft Office especially Excel; familiarity with BI tools or CEGID is a plus but not essential.

Comfortable supporting rota creation or staff coordination.

Experience supporting events or operational planning.

Strong organisational skills and attention to detail.

Able to manage shared calendars and anticipate conflicts.

Good communication skills and ability to collaborate with multiple teams.

Proactive, reliable and able to adapt to changing priorities.

A positive, service focused approach with an interest in luxury retail.