Staff ML Engineer: Routing & Presence

Zendesk, Inc. is seeking a Staff Machine Learning Engineer to lead the ML surface for Routing & Presence products. You will be responsible for the models and algorithms, from design to production, collaborating with various teams to ensure quality and innovation. Ideal candidates should have extensive experience in classical ML and generative AI, with a passion for mentoring others in the field. The role offers opportunities to shape the future of intelligent routing solutions.