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Staff Design Researcher - AI, Self Service & Support
Posted 1 hour 1 minute ago by Wise
Permanent
Full Time
Design Jobs
London, United Kingdom
Job Description
Wise in London is seeking a Staff Researcher to shape how we understand and improve the end-to-end support experience. You'll lead mixed methods research across generative and evaluative studies to uncover customer needs and build trust in AI-enabled and human support.
You'll define research questions, set priorities, collaborate with Product, Design, Data Science and Operations, and influence senior stakeholders with clear evidence.
Wise
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