Sr. Technical Program Manager, Network Monitoring and Remediation (AWS)

Sr. Technical Program Manager, Network Monitoring and Remediation

Amazon Web Services is hiring a technical program manager to lead Amazon's primary network monitoring products. This team owns AWS Flagship active monitoring tools which provides active probing, processing, and triangulation infrastructure across AWS's global network, delivering near real time performance metrics and availability insights to network operators and automated remediation systems.

You'll collaborate with people across AWS to help us deliver the highest standards deliverables for the different monitoring solutions. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

If you like to work with new technologies and optimize existing technology, and have experience participating in network/systems support for a large scale enterprise or a service provider, we encourage you to apply! Your work will play a key role in driving the stability and sustainability of next generation networking solutions.

Key job responsibilities

• You'll drive both hardware and software programs to meet the ever growing customer demand.
• You'll manage competing cross organizational projects/programs on a global scale.
• You'll interact cross team Deployment Managers, cross team Technical Program Managers, Engineers, and Data Center Technicians and senior management.
• You'll participate in Network Design engineering reviews.
• You will run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
• You'll work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs.
• You'll ensure consistency in deployed configurations and track exceptions for follow up.
• You'll drive simplification efforts in engineering and project/program management, and architectures to unblock innovation.

A day in the life

Technical Program Managers in the BERE organization have a wide range of responsibilities: we work with internal partners to develop and implement the next gen infrastructures along with the tooling ecosystems to support with these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blue print at our scale allowing our engineers to develop solutions to the complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events.

About the team

Within AWS Networking, the Backbone, Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. We provide the massive scale required to support our AWS customers and internal services, via a network that grows by 70% annually. In addition, we have teams that are responsible for the design and operation of our global corporate office and data center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. We provide software tooling that allows the global AWS footprint to scale via new Region and edge location builds, automated systems that control the flow of traffic across devices, and are building our next generation network controllers to drive improved performance and efficiency across the networks that we operate.

Basic Qualifications

• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• 3+ years of network engineering experience.
• 5+ years of technical program management experience.

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPI's/SLA's used to drive multi million dollar businesses and reporting to senior leadership.

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