Sr. Content Designer

Senior Content Designer

Do you enjoy solving complicated content problems? Do you want to use your Content Design skills to impact experiences that help millions of people enjoy more of the world? At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Senior Content Designer within our centralized Experience Design (XD) organization, you'll be part of a global, cross disciplinary design team supporting Marketplace Health & Trust-the group building platforms and workflows that generate and apply marketplace signals to keep the travel marketplace healthy and trustworthy. Reporting to the Senior Content Design Manager, you'll lead content strategy for complex, data and policy driven experiences, partnering closely with Product, Engineering, Research, and Operations.

Responsibilities

• Design thoughtful, intuitive content solutions for a range of product use cases and interactions
• Apply human centered practices and solid information architecture methods (e.g., modeling, mapping) in your work
• Apply sophisticated concepts around UI frameworks, modularity, localization, reuse, and related concepts to craft content solutions that scale
• Stage and contribute to workshops that help others develop content strategy knowledge and acuity, both within and across teams
• Partner across product and research teams to drive content tests that measurably improve the customer experience; identify, log, prioritize, and resolve content bugs across the portfolio
• Contribute frameworks, methods, critique, and knowledge that raise the bar for junior team members and help to advance our content practice
• Exhibit storytelling and persuasive techniques that build trust and establish long term relationships with teams and partners

Who You Are

We realize that content strategy and content design are constantly evolving, and we know that no two people enter this field through the same path. We're not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you apply. We're also looking for people who will contribute frameworks to our growing team and our design system, so we're excited to see how you scale your thinking.

Minimum Requirements

• Bachelor's degree or equivalent work experience, and experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Information Architecture, and Storytelling (this is not a content marketing role)
• Able to audit, analyze, structure, create, and present content independently
• Understanding of human centered design (HCD) practices
• A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
• Exposure to working on content problems across systems and brands
• Strong skills in facilitation and presentation, and the ability to communicate compelling rationale and narratives to your team and partners

Preferred Requirements

• A passion for travel and for our mission
• A portfolio of work that demonstrates your skills, particularly examples from a platform or two sided marketplace
• Demonstrate a curiosity to explore and apply emerging AI technologies, including prompt engineering and structured content to enhance strategy and operational efficiency

Accommodation Requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

EEO Statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.