Sr. Cluster Manager , Quick Commerce

A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of cluster Managers, TLs as direct reports supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
• Ensuring Building health and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required
• Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
• Ensure best practices in people management and accountable for compliance, Connections and scorecards
• Manage People and team development
• Create leaders and talent pipeline. Good stakeholder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Experience in quick commerce industry

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