Sr. Cluster Manager , Quick Commerce

A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. They will work to create a dark store network, serve customers with a best-in-class quick commerce experience, and manage building-level cost efficiencies, while driving regional and national initiatives.

Key Job Responsibilities

1. Ensure a safe work environment
2. Lead and supervise a team of team leaders, supported by PAs in Operations
3. Oversee overall quality, productivity, and dark store performance
4. Appraise performance, resolve issues, and address staffing needs
5. Review work forecasts and determine productivity requirements to meet objectives
6. Maintain building health and inventory metrics with top-quality standards
7. Collaborate with stakeholders and adopt best practices cross-functionally
8. Identify and lead process improvement initiatives
9. Understand system interventions for order processing and communicate new processes
10. Plan resources periodically and coordinate with resource planning and finance teams to address capacity constraints
11. Manage people, team development, and create leadership pipelines
12. Maintain good stakeholder and project management skills
13. Coordinate cross-functionally to implement best practices and initiatives

BASIC QUALIFICATIONS

1. 2+ years of employee and performance management experience
2. Bachelor's degree or equivalent, or 2+ years of Amazon experience
3. Ability to work flexible schedules, including weekends, nights, and holidays

PREFERRED QUALIFICATIONS

1. 2+ years of experience with performance metrics, process improvement, or lean techniques

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Posted: Multiple dates in May 2025, with recent updates

Amazon is an equal opportunity employer and does not discriminate on protected grounds.