Spanish speaking Customer Service Advisor

Spanish speaking Customer Service Advisor

Omagh

Ref: 8228CS

Company Profile

A well-established company who pride themselves in being the market leader in their industry with global operations

Responsibilities

Spanish speaking Customer Service Advisor

Location: Omagh, Northern Ireland

Office Based Role

Salary: circa £30,000 per annum depending on experience

Ref: 8228CS

Main duties: To provide excellent customer service and administrative support

The role:

• Deliver efficient and professional customer service to new and existing customers
• Act as a first point of call to resolve any issues or customer enquiries
• Assist with administration and event support when needed
• Analyse and monitor customer trends and suggest improvements to management as necessary
• Provide troubleshooting advice for the website and ordering process
• Supervision of evening internship staff, setting their workload and monitoring previous evening's work
• Occasional evening work to support evening internship staff

Candidate's Profile

• Fluent in Spanish (spoken and written) - Essential
• Previous experience in customer service and administration
• Excellent communication and interpersonal skills
• Dynamic, confident and motivated candidate
• IT literate