Spa Supervisor - Jumeirah Carlton Tower

About The Job

An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements.
• Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands.
• Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary.
• Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed.
• Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback.
• Conduct daily briefings with GSE and therapist teams.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Problem solving abilities.
• Leadership and team management skills
• Creativity
• A Detail orientated approach.
• Project Management Skills

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits - Chiropodist, Flu Jabs, and more!