Spa Receptionist

SPA RECEPTIONIST (37.5 hrs per week)

£24,784.760 per annum + £100 per month bonus potential + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme in addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service-related holiday.

The Role

A Spa Receptionist is required to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa. Main Duties include;

• Welcoming guests, residents, and members to the Utopia Spa
• Handling telephone enquiries
• Taking individual treatment bookings
• Showing guests around the facilities on arrival
• Liaising with food and beverage departmentsfor guests' lunch/tea orders
• Liaising with therapists and the Spa Manager with reference to client's schedules and last-minute booking changes
• Compiling bills for Spa Guests before departureComputer and manual completion of administration duties
• Completing the daily balancing/banking for the spa ready for the accounts team
• Adherence to Mystery Guest Standards criteria throughout the working day

Requirements

• Previous guest service or reception experience is essential.
• Excellent personal presentation
• A genuine interest in Spas and Beauty
• Computer literate and good attention to detail in admin
• Previous beauty knowledge a distinct advantage
• Ability to work shifts and weekends. 37.5 hours over 5 days per week. Shifts will be 6.30am to 2.30pm or 1pm to 9.00pm.