Spa Membership Lead - Growth & Retention

The NICI Collection is expanding its luxury spa membership offering at THE NICI New Forest. This hands-on, customer-focused role drives membership sales, retention and member engagement, partnering with Spa, Marketing and Hotel teams to deliver exceptional experiences from first enquiry through to ongoing membership.

You will be the main contact for members, creating a welcoming community and ensuring members feel valued and engaged as part of THE NICI New Forest.