Spa Manager - Newcastle upon Tyne

Spa Manager - Newcastle upon Tyne

Spa Manager 30K plus performance related pay

Be part of something truly special. Following the stunning regeneration of our Grade II listed building, The City Baths, Newcastle now combines timeless heritage with state-of-the-art wellness facilities, including our elegant pool, historic Turkish Baths and Spa, and premium fitness spaces.

We're looking for an exceptional Spa Manager to lead our team, elevate the guest experience, and help shape the next chapter of this iconic destination.

Who We Are:
Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and well-being to communities across the UK.

The Role:
As Spa Manager, you'll be the face and driving force of our spa, inspiring your team to deliver first-class service and unforgettable experiences. You'll blend operational excellence with commercial awareness, ensuring high standards of cleanliness, safety, and guest care all while motivating your team to exceed performance goals.

As a Spa Manager you will use your excellent commercial acumen to motivate and develop your team to achieve their full potential. You will ensure strict compliance when it comes to health and safety, performance standards and financial controls; you will communicate confidently with a broad range of people all whilst delivering first-class services and standards and ensuring our customers are happy.

About you:

You're a confident, people-focused leader who thrives in a fast-paced, customer-centred environment. You bring energy, professionalism, and a passion for wellness.

Essential requirements:

NVQ Level 3 Beauty qualification (or equivalent)

First Aid at Work (FAW) and AED certification

Ability to work flexible hours, including evenings and weekends

Proven experience managing or supervising within a spa or wellness setting

Some of the responsibilities of the Spa Manager role include (but are not limited to):

• Management, development and motivation of the Spa Team
• Support the overall process of the Spa in order to maximise its short-term, medium and long-term profitability goals
• Deliver the highest quality services and standards possible, ensuring customer retention and satisfaction are met and exceeded
• Line management responsibilities for recruitment, induction, delivering training, appraisals, development and performance management of Spa staff
• Personally contribute towards the Spa revenue targets by delivering treatments, upselling products and Spa Experience
• Champion in role and take personal responsibility for all hygiene, health and safety policy and procedure
• Carry out testing and / or other hygiene, health and safety checks as needed/requested, passing results immediately to the appropriate person and escalating potential issues promptly
• Safely support managing customer flow and expectation of waiting times and attendance across spa
• Undertake all day-to-day cleaning and maintenance of the relevant equipment and fittings, to the highest possible standards, bringing attention any faults or major repairs to the relevant team
• Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment

Employee Benefits:
Some of the non-contractual employee benefits we offer that you may be eligible to receive include:

• 22 days' holiday, plus 8 bank holidays (pro rata)
• Employer Contribution Pension Scheme
• Free Gym & Swim membership at Fusion centres
• Eye care voucher scheme
• Cycle to Work Scheme
• Employee Referral Scheme
• Industry Leading Training

If you would like to develop your career in the leisure industry, within a dynamic business that is at the heart of the communities in which we operate, then we want to hear from you.

Click on the link to apply today:

This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.