Spa & Wellness Manager

We are recruiting a Spa & Wellness Manager for a luxury 5 star resort in the Kildare area.

This is a great opportunity to join a team dedicated to providing a 5 star service.

The organisation is navigating a period of transformation and are looking for a candidate that thrives in a dynamic environment.

The company commands themselves in nurturing a working environment built on fairness, inclusively, and growth for all team members, as they deliver the highest standard of service, turning into memories for all of their guests.

Key Responsibilities

• Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
• Execute Spa & Wellness objectives across operations, finance, people management & marketing.
• Direct and lead the day to day Spa operation ensuring all standards are followed.
• Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
• Monitor daily activities, address issues promptly, and continuously strive for excellence.
• Stay updated on spa services, pricing, schedules, specials, and competitor offerings.
• Lead by example, demonstrating proper etiquette and professionalism at all times.
• Communicate housekeeping and maintenance needs, ensuring prompt action.
• Support team members in all aspects of the business operation.
• Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
• Assist in the recruitment, development and training of all Spa & Wellness team members.

Qualifications

• 2+ years managing a luxury hotel spa.
• Flexibility - this is a full time role, flexibility and shift work is required.
• A real understanding of hotel operation.
• Ability to work on own initiative.
• Excellent communication skills with excellent spoken & written English.
• Outgoing, bubbly and confidence in dealing with a range of customers.
• Previous experience in a similar role in a 5 star resort.
• A structured and organized approach to work planning.

Benefits

• Strong team focus and team atmosphere.
• Employee Assistance Programme.
• Refer a friend bonus.
• Additional annual leave with continuous service.
• Regular social events for team members.
• Employee benefit card offering discounted rates in Hotels worldwide.
• Learning and development opportunities.
• Meals and uniform are provided.
• Free parking.
• Team building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Competitive salary c €55k plus performance bonus.