Spa & Leisure Manager - The Grace Westport Estate

Spa & Leisure Manager - The Grace Westport Estate The Grace Westport Estate

Location: On site / Westport, Co. Mayo, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts Hospitality
Salary: Negotiable salary

Job Summary

We are seeking an experienced, highly motivated, and results-driven Spa and Leisure Centre Manager to lead our exceptional team and oversee all aspects of our luxurious spa and leisure facilities. This is a pivotal role within our senior management team, responsible for ensuring the highest standards of service, guest satisfaction, operational efficiency, and financial performance. The successful candidate will be passionate about wellness, possess strong leadership skills, and have a proven track record in a similar luxury hotel environment.

Strategic Planning & Operations

• Develop and implement strategic plans for the Spa and Leisure Centre to align with the hotel's overall business objectives and enhance the guest experience.
• Oversee the day-to-day operations of all spa and leisure facilities, including treatment rooms, wet areas (pool, sauna, steam room, jacuzzi), gymnasium, changing rooms, and reception.
• Ensure all facilities are maintained to the highest standards of cleanliness, safety, and operational efficiency, adhering to all relevant health and safety regulations and hotel policies.
• Manage and monitor stock levels for retail products, professional products, and operational supplies, ensuring efficient inventory control and cost management.
• Identify and implement new treatments, services, and product lines to enhance the guest offering and stay competitive within the luxury spa market.
• Collaborate with other hotel departments (e.g., Sales & Marketing, Front Office, F&B, Housekeeping, Engineering) to ensure seamless guest experiences and cross-promotional opportunities.
• Recruit, train, motivate, and manage a high-performing team of therapists, leisure attendants, and spa receptionists.
• Conduct regular performance reviews, set clear objectives, and provide ongoing feedback and coaching to foster professional growth.
• Develop and deliver comprehensive training programs to ensure all team members are proficient in their roles, knowledgeable about products and services, and deliver exceptional guest service.
• Foster a positive and supportive work environment that promotes teamwork, collaboration, and a guest-centric approach.
• Manage staff rotas, annual leave, and attendance to ensure adequate staffing levels at all times.

Guest Experience & Service Excellence

• Ensure the consistent delivery of five-star service standards to all guests, anticipating their needs and exceeding expectations.
• Handle guest feedback, comments, and complaints promptly and professionally, resolving issues to ensure guest satisfaction and loyalty.
• Develop and implement initiatives to enhance the guest journey, from booking to post-treatment follow-up.
• Act as a visible and approachable presence within the Spa and Leisure Centre, interacting with guests and ensuring their comfort and satisfaction.
• Prepare and manage the annual budget for the Spa and Leisure Centre, ensuring revenue targets are met and expenses are controlled.
• Monitor financial performance, analyse KPIs, and implement strategies to drive revenue growth and profitability.
• Develop and execute effective pricing strategies for treatments, memberships, and retail products.
• Identify opportunities for upselling and cross-selling within the spa and leisure offerings.
• Manage supplier relationships and negotiate favourable terms.
• Work with the hotel's Sales and Marketing team to develop and implement promotional strategies for the Spa and Leisure Centre.
• Participate in marketing campaigns, social media initiatives, and public relations activities to increase brand awareness and attract new clients.
• Develop and promote membership programs and corporate wellness packages.
• Identify and pursue opportunities for partnerships and collaborations.

This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.

Required Experience & Skills

• Minimum of 5 years of experience in a management role within a luxury spa or leisure centre, preferably within a four or five-star hotel environment.
• Proven track record of successfully managing and motivating a team.
• Strong financial acumen with experience in budget management, revenue generation, and cost control.
• Excellent understanding of luxury spa treatments, wellness trends, and leisure operations.
• Exceptional customer service skills with a passion for delivering memorable guest experiences.
• Strong communication, interpersonal, and presentation skills.
• Proficiency in spa management software systems and Microsoft Office Suite.
• Relevant qualifications in Spa Management, Hospitality Management, Beauty Therapy, or a related field are highly desirable.
• Knowledge of Irish health and safety regulations relevant to spa and leisure facilities.
• Flexibility to work evenings, weekends, and public holidays as required by the business.
• Eligibility to work in Ireland.

Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.