Solutions Manager

Solutions Manager
Location: UK Remote
Salary: £40,000 - £55,000

Really cool new client for us, an enterprise, cloud-based SaaS platform that helps safety-conscious organisations simplify inspection evidence, achieve compliance, and demonstrate transparency in record-keeping. With 5000+ active users, over 500paying customers they support organisations across local government, corporate, and SME environments with a particularly strong footprint in the offshore wind and renewable energy sector. The mission is simple: help customers operate more safely, efficiently, and sustainably.

The Role We are supporting the hire for a Solutions Manager to own the successful delivery of their enterprise customers from solution design through implementation, adoption, and ongoing growth.

This is a post-sales, delivery-focused role. You'll sit at the intersection of Sales, Product, Engineering, and Customer Success, ensuring enterprise customers are onboarded effectively, configured correctly, and set up for long-term success.

If you enjoy turning complex requirements into scalable solutions and taking real ownership once the contract is signed this role is for you.

What You'll Be Doing:

• Lead the implementation and onboarding of enterprise customers, ensuring projects are delivered on time, within scope, and with high adoption.
• Define and document scalable, repeatable solutions for complex enterprise requirements.
• Project manage end-to-end implementations, coordinating internal teams (Engineering, Support, CS) and senior external stakeholders.
• Act as a technical and operational advisor to customers during deployment and early adoption.
• Partner with Senior Account Managers to identify and support expansion opportunities within key accounts.
• Capture real-world customer feedback and translate it into clear insights for Product and Engineering.
• Help build and improve implementation playbooks, best practices, and delivery processes as the enterprise customer base scales.

What they're looking for You don't need to be hands-on technical but you do need strong technical credibility and the confidence to work with enterprise stakeholders.

You'll likely come from a background such as:

• Solutions Manager/Solutions Consultant (post-sales)
• Implementation Consultant (Enterprise SaaS)
• Technical Account Manager (Enterprise)
• Post-sales Solution Architect

Experience they're looking for:

• Delivering complex SaaS implementations for enterprise customers
• Managing multiple stakeholders across technical and non-technical teams
• Translating customer requirements into practical, scalable solutions
• Strong project management and communication skills
• Comfort operating in ambiguity and shaping processes as you go

Nice to have:

• Experience in regulated, infrastructure, or asset-heavy industries
• Exposure to compliance, inspections, or operational platforms
• Experience supporting expansion or upsell motions post-implementation

What Success Looks Like:

• Enterprise customers go live smoothly and adopt the platform quickly
• Implementations are predictable, repeatable, and well-documented
• Customers see value early and want to expand their use of Papertrail
• Sales, Product, and Engineering trust you as a bridge between teams
• Delivery insights actively shape product decisions and roadmap priorities

Why them?

• Work on a mission-driven product supporting safety and sustainability
• Real ownership and influence as the enterprise function scales
• Exposure to complex, high-impact customers and projects
• Collaborative, growing SaaS business with clear momentum
• Opportunity to shape how enterprise delivery is done, not just execute it