Solution Architect - CRM (Remote - UK)

This position is posted by Jobgether on behalf of ServiceNow. We are currently looking for a Solution Architect - CRM in United Kingdom.

This role offers an exciting opportunity to shape and deliver innovative CRM solutions that maximize customer success and adoption. The Solution Architect will combine technical expertise, architectural vision, and deep CRM knowledge to advise and support clients across complex implementations. You will engage with stakeholders, mentor teams, and provide guidance on best practices while influencing solution design and driving business value. This hands-on position requires collaboration across technical, product, and customer-facing teams, providing high-impact solutions in a dynamic, globally connected environment.

Provide hands-on architectural guidance and CRM solution design to meet customer business needs.

Analyze customer requirements, processes, and system integrations, recommending strategies and solutions.

Engage with clients to ensure successful adoption, renewals, and value realization of CRM systems.

Mentor and support field resources on implementation methodology, configuration, and best practices.

Collaborate with product management and development teams to enhance CRM capabilities.

Influence stakeholders through thought leadership, providing options with pros, cons, and risks.

Stay current on industry trends, competitive solutions, and emerging technologies, including AI integration.

Contribute to sales campaigns by sharing best practices, implementation strategies, and lessons learned.

10+ years of experience in customer-facing implementation, delivery, or consulting roles such as Solution Architect or Technical Consultant.

10+ years of experience in the CRM technology industry.

Deep expertise in Customer Relationship Management systems; ServiceNow CSA and CRM certification preferred.

Proven ability to design and configure complex CRM solutions, including hands-on architectural and coding experience.

Strong analytical and data-driven approach to drive customer engagement and business outcomes.

Excellent verbal and written communication, presentation, and facilitation skills.

Experience with AI integration in work processes, automation, or problem-solving is highly desirable.

Ability to mentor and influence teams, managing complex stakeholder relationships.

Willingness to travel up to 25% annually.

Right to work in the United Kingdom.

Competitive salary with performance-based incentives.

Flexible and remote-friendly work environment.

Opportunities for professional growth and technical skill development.

Exposure to innovative CRM and AI technologies.

Collaborative, inclusive, and globally connected team culture.

Access to training, certifications, and mentorship programs.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!