Software Engineer, Product

Alana is building the next generation of AI technology to help businesses create more human, intelligent, and personalized customer interactions. We're a company that thrives on real-world collaboration, with our headquarters based in London and expanding teams in New York and Miami. Our workplace is built on five guiding principles that shape our actions and relationships: Trust, Customer Commitment, Craft, Momentum, and Community. These are not slogans but expectations we live by every day.

What You'll Do

As an engineer at Alana, you'll work on core systems that power our AI agents-from foundational infrastructure to user-facing features. You'll operate in small, focused teams, collaborating closely with product and design to solve real customer problems. Your work might include:

• Designing primitives for steerable, reliable AI agents that evolve with LLMs
• Building contextual retrieval systems that respond with nuance and accuracy
• Defining how we evaluate agent quality, and how we help customers do the same
• Developing no-code tools for non-technical users to manage agents
• Creating lifelike voice interfaces that feel natural, not robotic
• Crafting a new kind of agent development lifecycle, one that embraces iteration, ambiguity, and learning from production.

What you bring

• 4+ years of experience building production-grade systems or infrastructure
• Strong product instincts and an eye for detail
• Comfort working across the stack-or deep experience in one part of it
• A proactive mindset-you take ownership, solve problems, and drive toward outcomes
• Curiosity about what's next in AI, and a desire to shape it.

Nice to Have

• Experience with AI-powered or AI-augmented products
• Familiarity with Go, TypeScript, or modern web frameworks
• Comfort with developer tools, infra, or backend systems
• Design sensibility or frontend polish
• Experience leading technical projects or mentoring teammates.

Our Principles Trust

We earn confidence through consistent delivery, thoughtful collaboration, and transparent communication. That extends to the way we build our systems and support one another.

Customer Commitment

We prioritize outcomes for our customers. Everyone on our team engages with users to understand their needs and solve real problems. If something goes wrong, we respond without delay.

Craft

We care deeply about quality and polish. Whether it is writing clean code, shaping a feature, or refining a user experience, we take pride in delivering thoughtful, refined work.

Momentum

We act quickly and with purpose. We aim high and hold ourselves accountable. Mistakes happen, but we handle them directly and use them as fuel to get better.

Family

We support each other both professionally and personally. We are committed to being a place where focused work and personal wellbeing go hand in hand.

Inclusion Matters

We believe that innovation thrives in a workplace where a range of backgrounds and perspectives are welcomed and respected. Our commitment to inclusion is not just policy, it is part of our identity. Even if your experience doesn't match every line in this description, we encourage you to apply.

Alana is proud to be an equal opportunity employer. We evaluate all candidates fairly, regardless of race, gender, age, disability, orientation, background, or identity.