Software Application Support Engineer

Job Title: Software Application Support Engineer
Job Type: Permanent

Location: Birmingham (Hybrid)

Our client is looking for a proactive and skilled Software Application Support Engineer to join their team. You will play a key role in diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.

Key Responsibilities:

• Triage and resolve application support tickets, including escalations from second line.
• Maintain software application and monitoring, identify vulnerabilities, and support critical trading system integration.
• Deliver root cause analysis and implement preventative solutions.
• Maintain technical documentation and ensure handover to 1st/2nd line teams.
• Collaborate across teams and contribute beyond your core area when needed.

Essential Skills:

• Previous experience within a retail software support role
• Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
• Proficient in .Net, Python, Java, and Scripting for automation.
• Solid background with AWS (Lambda, ECS, MQ) and monitoring tools.
• Understanding of PCI-DSS and SOX compliance standards.

If you are looking for a new challenge and feel this could be the role for you, please provide an up-to-date CV and apply now!